Multiple choice

The match finished with the team losing after extra time, making Option C the correct choice. Although the team equalised in the last three minutes of normal play, the speaker notes that they conceded another goal during 'extra time' to end with a score of 'two to three'. This confirms that despite levelling the score late in the match, they were ultimately defeated in the additional period.

She got lost because her phone battery went flat and she misread a turning (Option A). In the recording, she explains that after leaving home, her 'phone ran out of power' and she 'misread the direction at the intersection'. Because she forgot her portable power bank, she could not use her phone to navigate or check a digital map. Consequently, heading the wrong way caused her to lose her bearings and spend an extra half hour walking.

The speaker describes that fewer workers are needed on the production line and they are being retrained (Option A). Specifically, the workshop bought new equipment so that instead of eight workers per line, 'two machines plus three people are enough'. This shows that automation has replaced manual tasks, but rather than being dismissed, the workers 'were arranged to learn maintenance' to acquire new technology. Ultimately, this change modernised the workflow and provided staff with new skills and the promise of a pay rise.

The correct response is B, indicating that the service was slow. The customer explains that although the food tasted good, the dishes came out 'too slowly', forcing them to wait 'forty minutes' and hurry the waitstaff 'three times'. This detail captures the primary frustration of prolonged delays and sluggish attention from the restaurant staff. Therefore, option B accurately paraphrases the overall breakdown in customer service during their dining experience.

Option B is the correct description because she explains the content from memory and addresses her knowledge gaps. In the conversation, she states that she does not take notes, but instead 'closes the textbook and explains it through' to herself, returning to the book only at 'places where she cannot go on'. She further clarifies that writing is too slow, so she prefers recounting the material two or three times and immediately marks in the book any unfamiliar terms she does not understand. This demonstrates that her revision strategy relies on active spoken recall while directly targeting and checking the specific sections she struggled to remember.

The student indicates that the job gives him confidence in speaking to strangers (Option B). He explains that although the wages are modest, he is 'no longer nervous speaking to people I do not know'. This shows that dealing with customers on the job helped him overcome his social anxiety. Therefore, the position directly improved his confidence when communicating with unfamiliar people.

The visitor was most surprised by a full street rebuilt inside the museum that you can walk into (Option B). Before visiting, she had anticipated seeing merely 'a few pieces of old furniture', but she unexpectedly encountered an entire old street featuring teahouses, shops, everyday historical items, and staff dressed in clothing from 'a century ago'. This demonstrates that the exhibition offered a vivid, immersive historical environment rather than the small, static display she had pictured. The dramatic contrast between her modest initial expectations and this walk-in streetscape made it her most unexpected discovery.

The guest thought that the hotel had small rooms but offered good food and helpful staff (Option A). She noted that although the room was so cramped one could 'hardly turn around', the breakfast was 'especially good' and the reception helped them book tickets. This shows that the enjoyable dining and supportive customer service outweighed the physical limitations of the room.

She apologised because she forgot her promise and kept her friend waiting, which corresponds to option A. According to the dialogue, she admitted that she 'promised to go to her performance, but later forgot' and that her friend waited for 'an hour'. This demonstrates that she felt guilty for failing to honour her commitment and leaving her friend stranded. Therefore, she offered a sincere apology to make amends for breaking her promise and wasting her friend's time.